Refund Policy
Effective Date: August 2, 2025
At Easytheraphy, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help. Please review our refund policy below.
💳 Refund Eligibility
To qualify for a refund:
- Your request must be made within 30 days of receiving your order
- The item must be unused, in original condition, and in original packaging
- Proof of purchase (order number or receipt) is required
🔁 How to Request a Refund
To initiate a refund, please contact us at:
📧 support@easytheraphy.com
Include the following in your message:
- Your order number
- Reason for the refund request
- Photos or videos (if the product is damaged or defective)
Our support team will review your request and respond within 24–48 business hours.
💰 Refund Processing
- Once your refund is approved, it will be processed to your original payment method
- Please allow 5–10 business days for the funds to appear in your account
- You’ll receive a confirmation email once the refund has been issued
❌ Non-Refundable Situations
Refunds will not be issued for:
- Items returned after 30 days of delivery
- Products that are used, damaged due to misuse, or missing parts
- Digital/downloadable products (if any)
- Gift cards (if offered)
📦 Return Shipping Costs
If a return is required, customers are responsible for return shipping costs unless the item arrived damaged or incorrect. Shipping fees are non-refundable.
🔒 Questions?
If you need clarification about our refund process, don’t hesitate to reach out:
📧 support@easytheraphy.com